Return & Refund Policy

At Kresta Store, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns

We do not accept returns or offer refunds for change of mind, incorrect selection, or personal preference after the order has been delivered. All sales are considered final.

However, if you receive a product that is defective, damaged, or incorrect, please contact us within 30 days of receiving your order at with your order number and clear photos of the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, we will evaluate the issue and, if approved, provide a full refund or replacement at no additional cost.

To process your request, please contact us at within 30 days of delivery.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Sale items
• Gift cards
• Personalized or custom-made products
• Personal care items
• Perishable goods
• Hazardous materials, flammable liquids, or gases

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at .

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you may have the legal right to cancel or return your order within 14 days under applicable consumer protection laws. To qualify, the item must be unused, in original condition and packaging, with proof of purchase.

Refund Processing

If your refund request for a defective, damaged, or incorrect item is approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

For any questions regarding this policy, please contact us at .